A professional project lighting solution solver for more than 10 years

After Sales

After Sales


We state that

It is our culture that we pay high attention to our after-sales of our series product and service. Our after-sales service is all the help and information that it provides to customers after they have bought a particular product.

We know that

It’s not enough to say “Thanks” or “Let’s keep in touch” after a sale is complete. Long-term success is built on real and lasting customer relationships.  After-sales support encompasses a wide array of services that cater to consumers. It is designed to assist a customer in using a product correctly, which could generate repeat customers, develop brand loyalty among customers and ensure customer satisfaction.

We staff understand

  • Good after sales service helps improve firms long-term brand image and brand loyalty.
  • Offering after sales service can help to convince consumers to trust the firm and buy the service in the first place.
  • Sales affected by word of mouth recommendation. Good after sales service can make difference. In an era of social media – poor after sales service can be damaging to reviews and reputation of firms.
  • After sales service imposes extra cost on firms. For firms, they need to strike a balance between keeping the customer happy and not being burdened with expensive maintenance. For example, a firm may offer one free service, but then have a clearly defined price for future service.
  • The provision of after sales service varies in importance depending on the type of good. For example, after sales service and extended warranties are important for goods like electrical goods and new cars.
  • After sales service can also become an opportunity to sell related products.

We are convinced that

Today, after-sales support continues to be an important tool for both consumers and manufacturers. A customer expects a cost-effective and reliable after-sales support service. Manufacturers also rely on consumer satisfaction to maintain business and sales. Without a good after-sales support service, a product can be difficult to sell.

We promise the following support:

  • Warranty under time constraints. A warranty allows the good to be repaired or replaced if it breaks down within a certain period of time after purchase
  • Advice on how to use the product
  • Following up customers and asking how the product is working out
  • repair service/repalcement
  • ongoing relationship with the original equipment manufacturer (OEM) throughout the life cycle of the product or service
  • Upgrade: New products and services, our customers, past and present, should be the first to know when we roll out a new feature.

Consulting Services

Knowing what you want your lighting to deliver is one thing – knowing how to get there is another. With the help of Utopia Lighting consulting services, we’ll co-create the most effective long-term lighting plan – which can be anything from a straightforward LED wall lights to a completely new installation. We’ll also assist you in creating a compelling business case and propose financing options to free up cash for your core business activities.

Once you’ve set the priorities and targets for your new lighting installation, our consulting services will help you fill in the details. This includes creating a solution specifically to fit your needs, visualizations of the final installation, and mock-ups.

Audit Services

Excellent lighting starts with an expert plan. To help you make an informed decision, Utopia Lighitng Limited will begin by assessing how well your current lighting equipment matches your lighting needs. We’ll perform a detailed audit of your organization, facility or project. The data collected on-site will be used to create a tailored solution to meet your requirements – now and in the future.

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